Keep insurance work in motion
Indico is the Intake & Orchestration Platform for insurance — modernizing how work enters and moves through the enterprise.
From research breakthrough
to real-world impact
Indico was founded on the belief that the most valuable data in the enterprise is often the hardest to use.
While legacy automation tools focused on simple forms and fields, our founders focused on unstructured content — the contracts, claims, reports, and submissions that power real business decisions.
We built Indico to change that. What started as a research breakthrough in machine learning is now a purpose-built Intake & Orchestration Platform used by global insurers to modernize how work enters and moves through the enterprise.
Indico co-founder Alec Radford publishes seminal Generative AI paper on DC-GANs
Indico becomes first to market with GPT-based Custom Model capability.
Indico launches The Unstructured Data Platform v1 and is immediately recognized as Cool Vendor by Gartner
Indico launches first multimodal large language model deployable inside the enterprise firewall
Indico delivers record 2022 processing over 10 billion intake transactions
Indico launches industry’s first Intelligent Intake Solution
Indico partners with MSFT to deploy GPT powered solutions to Insurance carriers
Indico Launches the industry’s first Underwriting Triage solution – purpose built for insurance
Indico surpasses support of over $50B in GWP
Indico launches the industry’s first Intake & Orchestration Platform purpose built for insurance operations
Built to keep insurance work in motion
Our Mission
To rebuild the front door of insurance — modernizing how work enters and moves through the enterprise.
Insurance operations stall long before a decision is made. Submissions, claims packets, emails, and attachments arrive incomplete, inconsistent, and unstructured. Teams reconstruct them manually and downstream systems inherit the chaos.
Indico exists to fix that structural breakdown.
We serve as the intake and orchestration layer for insurance operations— ingesting, enriching, validating, and routing unstructured work before it reaches core systems and teams.
By governing the flow of work upstream, we eliminate manual intake, reduce operational drag, and expand capacity — turning insurance operations into a durable competitive advantage.
VISION
We envision a future where insurance operations scale without friction.
In that future, work does not stall in inboxes, break across systems, or depend on manual reconstruction before it can move forward.
Submissions, claims, and servicing requests flow cleanly from intake through downstream systems with consistency, accuracy, and control.
We believe competitive advantage in insurance will belong to carriers who modernize how work enters and moves through the enterprise.
By rebuilding the operational layer upstream, insurers can expand throughput, reduce cycle times, and scale reliably without increasing headcount or operational risk.
That is the future Indico is built to enable — one where insurance work stays in motion.
Leadership
Executive team
Tom Wilde
CEO
Madison May
Founder & CTO
Diana Yuan
SVP, People & Operations, Co-founder
Don Zereski
SVP Engineering & CISO
Senior leadership
Nic Kassis
VP, Engineering & Product
Salman Khan
SVP, Delivery
Chris Wann
VP, Platform Operations
Jeremy Stinson
SVP, Marketing
Board
Tom Wilde
CEO
Slater Victoroff
Graham Brooks
Sean Dowling
Jason Felger
Christopher Zock
Mike Gustafson
Advisors
Alec Radford
Co-founder and Advisor
Michael Hayes
senior executive leading high-growth technology organizations
Thierry Daucourt
Global Business Community Commercial Lines P&C at AXA
Parul Kaul-Green
Former Chief Digital Strategy Officer at Liberty Specialty Markets
Rick Russell
Former Vice President of Underwriting at CHUBB
Tami Pantzke
Former SVP of Operations at Gallagher Re
John Repko
Former Chief Information Officer at AIG
Bill Costa
Former Underwriting and Data Analytics Executive at GEICO.
Jim Korcykoski
Former Chief Technology Officer at Nationwide
Bill Devine
Industry Advisor and former SVP, Travelers
Venkat Varadachary
Former Chief Data & Analytics Officer for American Express
Investors
Real stories. Real insights.
The Unstructured Unlocked Podcast.
Real conversations with insurance leaders re-thinking how insurance work gets done.
Andrew Holdway of Swiss Re on the operational impact of fixing insurance intake
In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management.
Listen now
In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management.
Listen nowWhy insurance tech implementations fail, and how to get them right with Tami Pantzke
In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.
Listen now
In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.
Listen now
